País
Bélgica
Ciudad
BRUSSELS
Dominio
Sales
Art des Auftrags
Contrato a tiempo indeterminado
Experiencia
Menos de 3 años

Contexto y entorno

AS24 Benelux (27 employees) is a subsidiary of TotalEnergies that focuses on international carriers. AS24 is present in 29 European countries and employs more than 410 people. 

 

The company is growing and is a market leader in automatic distribution of diesel through cards and tolls for trucks.

Actividades

The Customer Service Officier is responsible for the management of daily operations in the Customer Service. The Customer Service Officier works close together with 2 Sales Representatives. In general he/she is the interface for the different services within the organization and will specialized for commercial and marketing topics.
Size of portfolio of sales representatives : 250 customers 


You are in charge of ..   

Customers : 

  • Respond on requests and claims from customers. (telephone 15#/day, mail 20#/day)
  • Contracts & files : check, input, rebates & additional services contracts like Eurovat, Passango, Ecotax,….
  • Marketing actions decided by the Benelux Country Manager
  • Order of new customer cards and toll.
  • Follow-up portfolio of customers 

 

General administration : 

  • Mails (post) and the e-mails to customers.service-be@as24.com
  • Sales support for the sales representatives
  • Reporting activities
  • Back-up of colleagues (customer service, sales officer)

 

Network : 

  • Administrative help to Technical Manager.
  • Manual acceptance authorization.
  • Follow up of fraud cases in stations.
  • Resolve cards, tolls issues at distance

 

Perfil del candidato

  • Having a high reactivity to satisfy customers
  • Handling good with administration concerning customer files
  • Helping Management and Sales rep
  • Detail-oriented, organized
  • Having a commercial feeling in helping customers
  • Team spirit
  • Good sense of business and figures
  • Dutch / French / English

 

Zusätzliche Informationen

TotalEnergies valora la diversidad, promueve el crecimiento individual y ofrece carreras con igualdad de oportunidades.