Country
Belgium
City
BRUSSELS
Workplace location
BRUSSELS-MULTI TOWER(BEL)
Domain
Sales
Type of contract
Regular position
Experience
Less than 3 years

Context & Environment

AS24 Benelux (27 employees) is a subsidiary of TotalEnergies that focuses on international carriers. AS24 is present in 29 European countries and employs more than 410 people. 

 

The company is growing and is a market leader in automatic distribution of diesel through cards and tolls for trucks.

Activities

The Customer Service Officier is responsible for the management of daily operations in the Customer Service. The Customer Service Officier works close together with 2 Sales Representatives. In general he/she is the interface for the different services within the organization and will specialized for commercial and marketing topics.
Size of portfolio of sales representatives : 250 customers 


You are in charge of ..   

Customers : 

  • Respond on requests and claims from customers. (telephone 15#/day, mail 20#/day)
  • Contracts & files : check, input, rebates & additional services contracts like Eurovat, Passango, Ecotax,….
  • Marketing actions decided by the Benelux Country Manager
  • Order of new customer cards and toll.
  • Follow-up portfolio of customers 

 

General administration : 

  • Mails (post) and the e-mails to customers.service-be@as24.com
  • Sales support for the sales representatives
  • Reporting activities
  • Back-up of colleagues (customer service, sales officer)

 

Network : 

  • Administrative help to Technical Manager.
  • Manual acceptance authorization.
  • Follow up of fraud cases in stations.
  • Resolve cards, tolls issues at distance

 

Candidate Profile

  • Having a high reactivity to satisfy customers
  • Handling good with administration concerning customer files
  • Helping Management and Sales rep
  • Detail-oriented, organized
  • Having a commercial feeling in helping customers
  • Team spirit
  • Good sense of business and figures
  • Dutch / French / English

 

Additional Information

TotalEnergies values diversity, promotes individual growth and offers equal opportunity careers.