What is digital accessibility?

Digital accessibility is a set of standards and best practices covering functional, graphic, technical and editorial aspects.

Digital media (websites, mobile applications, PDF files, etc.) must adhere to particular standards and best practices in order to be accessible by people with disabilities.

For example, an accessible website allows users to:

·       Customize its display via the operating system and/or browser (enlarge or shrink characters, change typography, modify colors, turn off animations, etc.).

·       Browse using assistive technologies such as text-to-speech or Braille.

·       Navigate without having to use a mouse, just a keyboard, switches or a touchscreen.

·       Watch videos and audio content with subtitles and/or transcriptions.

·       And more.

   

General level of the website's accessibility

The RGAA audit of the portal « Careers » reveals that its general level of accessibility is average.

However, the website presents some issues that may prevent, limit or complicate its use by people with disabilities.

For these people, these accessibility issues may affect navigation through the website, the consultation of some of its content or the use of some of its features.

Below are some concrete examples of accessibility issues currently present on the website and their potential impact on the concerned users.

Note: A screen reader is an assistive technology used by blind, visually impaired or dyslexic people. The screen reader provides information orally via a voice synthesizer and/or in Braille via a Braille display.

·       The iframes of the site do not have a title (title attribute correctly filled in) or this title is not relevant. Therefore, people browsing with a screen reader cannot anticipate the type of content offered within them.

·       On certain components, only color is used to convey information. Therefore, some low-vision people (color blind, for example) may miss this information.

·       On the English version of the site, content not displayed on the screen (title attributes) of the video player is not correctly translated. This can complicate their understanding especially for people browsing with a screen reader.

·       Some link and button titles are not explicit (or missing). This can greatly complicate their use, among other things, for people with motor impairments navigating by voice (tetraplegic people, for example) and people navigating with a screen reader.

·       Some rich interface components offered on the site contain many accessibility defects that can hinder their use on the keyboard and with a screen reader. This makes their use difficult (or impossible) especially by people with motor impairments and by people browsing with a screen reader. This is for example the case for the following components :

o   Carousels.

o   Dialogs modals.

o   Etc.

  • The main title (<title> tag) of some pages is not precise enough. This can impact navigation through the website, especially for screen reader users.

·       Many HTML tags are not used for their semantic value. This can cause accessibility problems for many people with disabilities.

·       The hierarchy of section titles (<hn> tags) on the “Job details” page is incomplete. This can complicate the understanding of the articulation of pages especially for people browsing with a screen reader.

·       Some link lists and content lists are not properly structured.

·       Tags and presentation attributes are present in the source code of certain pages of the site. This can be a problem for low vision people or dyslexic people who need to customize the appearance of the site according to their preferences.

·       From a certain level of enlargement of the text size, an element of the «My profile» page disappears. This can cause problems especially for the low vision people.

  • The focusable interactive elements (links, buttons, etc.) of the website are not visible enough. This makes it very difficult to use, especially for people with motor disabilities who use only the keyboard (or any other pointing device) to navigate through the website.

·       An element of the «My profile» page disappears from a certain screen width until the screen size is reduced to 320px. Therefore, these elements may not be available to many people with disabilities (motor impaired, low vision or blind).

These and all other accessibility issues are detailed and accompanied by corrective solutions in the « Corrections to Apply » section of this report.

Compliance of the website with the RGAA

This RGAA audit reveals that, to date, the compliance rate is 53,1%.

The average compliance rate is 71,6%.

For information :

·       The global compliance rate is obtained by dividing the number of compliant criteria by the number of applicable criteria.

·       The average compliance rate is obtained by averaging the compliance rates of each audited page.

For more information on these compliance rates, please refer to this official RGAA resource : Taux de conformité à la norme.

As this compliance rate is greater than 50%, the website is currently considered partially compliant with the RGAA.

Sample

This compliance audit is based on a sample of 10 pages :

·       Homepage

·       Search jobs page

·       Job details page

·       Applying – Step 1 – Data privacy

·       Applying - Step 2 - Personal information

·       Applying - Step 3 - Specific Questions

·       Applying - Succesful (connected)

·       My Profile (My files)

·       Privacy Notice

·       Login


Feedback & Contact

If you are unable to access a content or service, you can contact the TotalEnergies teams to be directed to an accessible alternative or to obtain the content in another form. To do this, you can send a message to the following address: tghrs-support-careers-tjp@totalenergies.com

Avenues of recourse

  1. You have identified one or more violations of digital accessibility regulations on this website (presence of accessibility issues, absence of reporting obligations, etc.).

  2. You have reached out to us to report these issues.

  3. You have not received an adequate response.

In this situation, you have several options:

Contact Arcom

To report one or more violations of digital accessibility regulations, please use the contact form available on the Arcom website.

Reach Out to the Defender of Rights

To exercise your rights with regard to accessibility issues you may have encountered:

  • You can contact the regional delegate through the Defender of Rights' Delegates Directory.

  • Alternatively, fill out the Defender of Rights complaint form, selecting “I am a victim of discrimination,” followed by “Private goods and services,” and then “Disability.”

  • Or send a free-of-charge letter (no stamp necessary) by post to the following address:
    Défenseur des droits
    Free answer 71120
    75342 Paris CEDEX 07