• Ensures team’s SLA, KPI and Service Quality commitments to affiliates are met 

• Accountable for creating an environment oriented to trust, open communication and responsibility
• Responsible for communicating and clarifying to the team the affiliates needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance; collaborate with peers to align on company strategy and targets.
• Set clear team goals, delegate tasks and set deadlines; 
• Ensures balanced workforce planning and workload allocation; 
• Oversee day-to-day operation, monitor team performance and report on metrics - SLAs agreed with the internal customer and achievement of corresponding KPIs for self and managed team; 
• Oversee projects/transitions, ensuring smooth implementation and integration within processes;
• Intervene when necessary to aid the group in resolving issues; 
• Ensuring and controlling quality of service delivery to the clients by mentoring, coaching, guiding and developing team members (12-15 people)

Our workplace is inclusive: all qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, gender identity, sexual orientation, disability, religion or age.

We are committed to providing accessible workplace where everyone can succeed

Community involvement
Take part in Action!: our volunteering program where you can dedicate up to 3 days of your working time per year to support local citizenship initiatives and causes that resonate with you

• University Degree in Economic Studies or related fields is a plus
• Minimum 2 years experience on a similar role
• Minimum 4 years experience on financial processes
• Language proficiency - ENG– minimum B2 level 
• Language proficiency - FR– minimum B2 level 
• Very good communication skills and interpersonal abilities, good organization skills, ability to prioritize and manage workload 
• This position requires traveling worldwide, based on business needs