Pays
Singapour
Ville
SINGAPORE
Lieu de travail
SINGAPORE-TUAS SOUTH AV(SGP)
Société employeur
TOTALENERGIES MARKETING ASIA-PACIFIC MIDDLE EAST
Domaine
Assistance / Secrétariat, Logistique, Moyens Généraux
Type de contrat
CDI
Expérience
Minimum 10 ans

Contexte et environnement

  • Provide Customer Service to assigned customers in any of the countries 
  • Good product knowledge and their application, keep well informed on product updates and prices changes 
  • Well versed in International Trade Terminology (e.g. Incoterms, UCP 600), Trade Documentation and Procedures, various payment terms in International Trade (CI, CFR, FOB, EXW, etc.) 
  • Knowledge of various Free Trade Agreements (CEPT Scheme) 
  • Be prepared for job rotations with change of customers/countries/work scope from time to time as deemed necessary by the hierarchy


























Activités

  • Respond to customer enquiries on product availability and pricing enquiries 
  • Process all orders received and coordinating of shipments both local and overseas 
  • Perform shipment coordination with Freight forwarding agents for Inbound and Outbound Logistic 
  • Verify products and pricing accuracy, endorse and acknowledge receipt of orders 
  • Data entry of all orders into system with accuracy by the stipulated order cut-off time 
  • Monitor product completion and notify customers of ECD (estimated completion dates); plan for shipment arrangements and continuously monitoring all back orders 
  • Plan and estimate the monthly shipments planned for reporting to the hierarchy to compute estimated monthly sales volume 
  • Coordinate with customers and respective personnel from Production / Logistics / Warehousing / Procurement personnel on export shipments or self-collection or delivery of orders 
  • Generate and check all shipping documents (Invoices, Packing List, Bill of Lading, Certificates of Origin, Certificates of Analysis, Fumigation/Packing Declaration, Form D, etc.) 
  • Collate all shipping documents and dispatch to consignees 
  • Attend to customer complaints and coordinate feedback and investigation findings 
  • Maintain strong business relations and close contact with customers 
  • Provide back up support in absence of colleagues in the team 
  • Liaise with various departments on customers’ enquiries on products 
  • Maintain records and references for internal and external audits 
  • Participate in maintenance of Quality Management Systems (ISO 9001:2000) 
  • Participate in maintenance of HSE Management Systems (ISO 14001 & ISO 45001) 
  • IATF 16949 awareness 
  • Participate in ad hoc projects related to Customer Service Team

Profil du candidat

Accountabilities
  • Ensure a high quality level of customer service by timely, efficient and effective executions of customer’s orders 
  • Verify pricing accuracy and ensure the application of correct pricing as stipulated by the pricing validity period 
  • Ensure available products are to be shipped out at the earliest possible shipment consolidation 
  • Ensure compliance with customers’ requirements by providing the required shipping documentation for customs clearance 
  • Ensure all orders are fulfilled within the required time frame 
  • Ensure all back orders are monitored closely and delivered periodically; otherwise to seek closure with customers 
  • Ensure timely delivery by expedition 

Qualifications
  • Degree holder in Business Administration / Supply Chain / Operation Management with at least 10 years’ experience at Managerial level
  • Experience in sales co-ordination, customer service, 3PL management in warehousing and distribution, shipping in sea and air operation, freight and contract management, transport management
  • Good communicator, possess leadership skills to train and lead a team, strong analytical and strategic thinking skills
  • Knowledge of SAP system in SD module, proficient with MS Office

Informations supplémentaires

TotalEnergies valorise la diversité, promeut le développement individuel et offre des opportunités d'emploi égales à tous les candidats.