• The position is based in Afungi on a rotational basis.
• Position covers multiple IT rooms, Servers, data Domain, backup systems and many data centers.

• Manage virtual and physical server environments, manage Active Directory, office 365, and workstation patching with SCCM
• Technical Support and Management of TEPMA1 cloud environment. Perform and test routine system backups and restorations.
• Have familiarity with SQL server, Oracle, windows clustering, domain controller setup, data domain and group policy
• Ensure the security of the server infrastructure by implementing industry best-practices regarding privacy, security, and regulatory compliance.
• Manage end user accounts, permissions, access rights, and storage allocations in accordance with best practices and IT Policies
• Manage the secured printing system, ensure maintenance, and encourage clients on company practices of green printing.
• Anticipate, mitigate, identify, troubleshoot, and correct hardware and software issues on servers. Escalate incidents as necessary.
• Manage the physical environment of the server racks including cable management, documentation, labeling, and configuration of KVM switching for console and remote access.
• Manage a disaster recovery system through Data domain and ensure that the system is operating with no faults.
• Coordinate with network engineering, business application, and database administration functions to implement desktop and server systems that utilize industry best practices to meet corporate objectives.
• Document system configurations, processes, and operating procedures in a clear and concise manner.

• Provide ITS customer support services for any TEPMA1 office in Mozambique. Must rapidly establish a good working relationship with customers and other professionals
• Prepare written and verbal presentations and reports. Provide management with timely and accurate status reports and KPIs. Keep local assigned sites informed of upcoming activities. Keep customer base informed of changes and issues with the IT environment.
• Work with other IT groups to stay current on changes, initiatives, issues, and experiences being seen across the enterprise.
• Serve as a guardian of CMDB and ensure that information is entered accurately. 

• Research for, endorse, configure, commission, upgrade and administer hardware components such as Servers, Storage, end user devices and peripherals to achieve operational requirements and project specifications.
• Perform daily backup operations and ensure that all issues with backup are addressed.
• Manage user access to internal resources by creating, updating, and removing access when necessary.
• Act as a technical resource during IT projects as required. Ensure data integrity across TEPMA1.
• Creation, maintenance of software and hardware inventories.
• Creation of documentation related to hardware, access and systems running on TEPMA1 Infrastructure.
• User support and helpdesk where required (proximity or remote support).

Qualifications / Experience

• University graduate in Computer Science, MIS, or any IT related field; 1-year equivalent work experience pertaining to customer support, Server Administration, Storage Administration, IT infrastructure Installation and administration or Network Administration may be acceptable.
• Ability to organize, prioritize work and meet demanding deadlines.
• Strong problem-solving and troubleshooting skills. Excellent communication and customer service skills.