TotalEnergies EP Suriname B.V. is a rapidly growing affiliate with a dynamic and collaborative work environment focused on pioneering solutions and superior performance.

The IT Support Analyst provides reliable first‑ and second‑level technical support to employees, resolving a broad range of hardware, software, and connectivity issues independently. The role supports users across office, remote, and field/rig environments, ensures timely incident resolution in line with service level agreements (SLAs), and works closely with HQ teams and local vendors to maintain stable and secure IT operations.

HSE Commitment:

•    Demonstrate personal commitment to the HSE Group policy

•    Maintain awareness of and ensure compliance with all relevant statutory and company HSE standards

•    Actively participate in company safety awareness and initiative schemes

Operations: 

•    Provide technical support to end users via phone, email, remote access tools, and on site assistance 

•    Diagnose, troubleshoot, and resolve hardware, software, network, and connectivity issues with minimal supervision 

•    Install, configure, and maintain desktops, laptops, mobile devices, peripherals, and approved business applications 

•    Prepare and deploy IT equipment using approved system images; perform system validation and diagnostics prior to delivery 

•    Log, track, and manage incidents and service requests, ensuring timely resolution within SLA targets 

•    Act as a local point of contact for more complex user issues and coordinate escalation when required 

•    Support office, remote, and field/rig users, including participation in after hours or on call support during critical operations 

•    Maintain accurate IT asset inventory records and related documentation 

•    Coordinate with HQ teams and local suppliers to resolve incidents, deliver services, and support infrastructure or application maintenance 

•    Assist with IT rollouts, upgrades, and minor projects under the guidance of HQ teams

•    Follow and help enforce IT standards, security policies, and operational procedures 

Security 

•    Maintain awareness of and ensure compliance with all relevant cybersecurity protocols

•    Proactive in identifying potential cybersecurity incidents and following established incident response and escalation procedures

Education:

•    Diploma/Degree holder in Computer Science or equivalent preferred.

Professional Experience:

•    At least 3-5 years working experience in a technical support role mainly end user support

•    Experience in supporting cloud-based solutions such as O365.

•    Demonstrate broad understanding of Microsoft desktop and the hardware on which those systems run. Knowledge and support of Linux environment is a plus.

•    Demonstrate ability to install, configure and troubleshoot user environments - desktop or mobile.

•    Experience using a Help/Support Desk application to manage work assignments, inventory control.

•    Experience working in a team environment where problems solving and work tasks are developed amongst team members

•    Experience in instructing users on the proper use of hardware or software applications

•    Experience in Oil & Gas industry a plus

•    Able to work independently and adapt to a dynamic working environment quickly

•    Fluent in Dutch and English.

Behavioral Competencies:

•    Communication

•    Ownership mindset

•    Accurate and detail-oriented

•    Eager to learn

•    Flexible

•    Proactive

•    Able to work creatively and analytically in a problem-solving environment