• Data Analysis: Ability to perform detailed, comprehensive data and information analysis.

• Strategic Focus: Deep understanding of the importance of COCO revenue streams in enhancing overall network performance.

• Growth Management: Experience managing operations within an expanding COCO portfolio.

• Mobility: Must be willing to commit to substantial field-based work (approximately 80%), including travel and flexibility for frequent night-time site checks.

I. Health, Safety, Environment, and Quality (HSEQ) & Compliance

• Champion and enforce the Total Group's HSEQ policies and Golden Rules, actively fostering a strong safety culture within the managed team.

• Ensure total implementation and compliance with all site safety tools, operational instructions, and legal processes.

• Guarantee the highest level of safety during critical operations, including truck unloading, in line with established procedures.

II. Commercial Performance & Sales

• Develop and execute detailed monthly action plans to achieve set sales targets across all business lines: Fuels, Lubricants, Bonjour (Convenience Store), Food & Beverage (F&B), and Services.

• Analyze and optimize the financial performance of young dealers and provide quarterly Business Review (BR) data.

• Drive the proper implementation of all commercial programming (communications, promotions, product highlighting) for Services, Lubricants, and Bonjour.

• Maintain market and competitor awareness to inform sales strategy and identify growth opportunities.

III. Operational Management & Control

• Manage the full operational cycle by applying and updating all official procedures for Fuels, Lubes, Bonjour, F&B, and Services.

• Conduct regular site visits (including random timing) with corresponding reports to ensure operational excellence and adherence to standards.

• Oversee critical stock management processes, including the official handover of all site stocks to the manager/dealer.

• Perform monthly checks and controls of stock gains/losses for all activities (Fuels, F&B) and optimize lubricant stock levels to avoid excess or shortages.

• Analyze and manage site profitability through P&L analysis, expense control, and adherence to finance payment procedures.

IV. Financial & Cash Management

• Ensure accurate and timely recording of cash deposits and perform proper reconciliations for all site financial accounts.

• Conduct monthly cash audits and fuel stock controls to achieve maximum control over all operations and the cash cycle.

• Regularly revise daily site reports, statement of accounts, and financial systems (e.g., EDBOS) to ensure accuracy and compliance.

V. Team Leadership & Development

• Manage all human resource activities for site staff, including hiring against budget (Head Counts), training, performance appraisals (biannually), and managing schedules/vacations.

• Mentor and train site operators on HSEQ rules, safety procedures, and operational manuals (e.g., Top Service, TOM Card).

• Propose and implement action plans focused on team development and process optimization to drive improved results.

VI. Stakeholder & Customer Relations

• Serve as a key point of contact, ensuring strong cross-functional collaboration with Finance, HSEQ, HR, Maintenance, and other involved departments.

• Maintain positive relationships with landlords and external partners.

• Efficiently handle and resolve customer complaints to maintain high service standards.

• Education: Bachelor's degree from an accredited university. A degree in Marketing, Business Administration, or a related field is highly preferred.

• Experience: Minimum of 3 years of relevant professional experience.

• Language Proficiency: Fluent written and verbal communication in English is mandatory. Proficiency in French is a strong asset.

Key Skills & Competencies

Customer & Market Acumen

• Solid understanding of core sales principles and best practices in customer service.

• Demonstrated working knowledge of customer and market dynamics, requirements, and competitive landscapes.

• Proven ability to foster and maintain effective customer relations management (CRM).

Communication & Interpersonal Skills

• Exceptional communication and interpersonal skills, capable of engaging effectively with internal teams and external stakeholders.

• High level of responsiveness and professionalism when addressing internal and external inquiries or demands.

• Possesses an energetic, professional demeanor with a strong focus on delivering excellent customer service.

Analytical & Resilience

• Proven ability to perform effectively under pressure and resolve customer complaints in a professional and timely manner.

• Strong analytical skills with the ability to investigate, synthesize, and analyze information to draw sound, evaluative conclusions.

• Adept at developing, planning, and implementing achievable short- and long-range goals.

Risk Management

• Ability to proactively identify and assess potential risks within the scope of activity and escalate warnings to relevant departments (e.g., HSEQ, Operations) immediately.