Land
Cambodja
Stad
PHNOM PENH
Werkplaats
PHNOM PENH-ANINA BLDG(KHM)
Werkgever bedrijf
TotalEnergies Marketing (Cambodia) Co., Ltd.
Domein
Verkoop
Contracttype
Onbepaalde tijd
Ervaring
Minimaal 3 jaar

Context & Environment

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Activiteiten

Operations & Customer Experience

  • Develop, update, and implement Operations SOPs and ensure compliance at site level
  • Ensure high standards of customer service, food hygiene, 5S, TOP services, and HACCP compliance. Perform spot checks in shop, café bonjour & bakery, and other areas, to identify areas for improvement and ensure that all findings are corrected on time, with supports from Territory Managers.
  • Prepare category arrangement for shops under your supervision.
  • Work closely with dealers/ franchisees for (pre-during-post) store set-up, provide trainings for shop cashiers & coffee baristas, and propose new categories/ SKUs to be listed in shop. 
  • Monitor shop layout, stock levels, staff performance, and propose continuous improvements

Sales & Business Development

  • Drive sales growth & improve customer journey through development plans, localization of SFS (Shop Food, Services) guidelines, and project execution at each site.
  • Collaborate with Merchandising to introduce new suppliers, products, and customer experiences, plus continuously monitor sales trends to determine fast-moving products, in accordance with the evolution of the market.
  • Support Marketing, Customer Experience & Digital Executive to initiate and develop memorable experiences, communications, marketing activities or promotion calendar, and perform the market survey, competitor analysis and propose action plans to SFS Manager.
  • Identify leasing opportunities for events and exhibitions within the designated venue or location
  • Support SFS Activities

Analysis & Reporting

  • Collect and analyze sales data to generate insights and create/update action plans.
  • Prepare monthly highlights & shop results. 
  • Coordinate with Finance, Accounting, Customer Services, and TMs on invoicing, payments, and partner follow-ups, if required.

Assist with ad-hoc SFS activities and other tasks assigned by the SFS Manager

Profiel kandidaat

  • Bachelor’s degree in relevant business field
  • Experience in relevant business field
  • Familiar with Microsoft office’s software
  • Fluent ability to communicate and write in English 
  • Fast learner and adaptable in a fast-changing environment
  • Good communication, relationship management and negotiation skill
  • Willingness to travel for the job

Aanvullende Informatie

TotalEnergies waardeert diversiteit, bevordert individuele groei en biedt carrièremogelijkheden met gelijke kansen.
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