What we are looking for in you : -

• Proven experience in a customer service or sales support role.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with SAP and CRM systems is a plus.
• Ability to work independently and as part of a team.
• High attention to detail and problem-solving skills.

A glimpse of what a normal day would look like includes: -

• Engage with customers via phone and email
• Processing of customer orders, credits and shipping documents
• Freight coordination
• Manage MOQ and backorder issues.
• Maintain the CRM database.
• Support continuous improvement initiatives.
• Manage and update various order processing portals and applications.
• Provide necessary administrative support to Sales Team

Are you a customer service superstar and multitasker who thrives in a fast-paced environment? If so, we want you to be part of our team. In this role, you will be the backbone of our sales operations, ensuring our internal and external customers receive top-notch service. You will handle enquiries about product availability, pricing, orders, and deliveries with efficiency, ensuring our customers receive the best possible service.

Kindly note that we are unable to sponsor a visa or provide international relocation assistance for this position. The selected candidate must have the correct working rights for Australia.