1. Sales of Lubricants and related services

·       Achieve the defined sales budgets of lubricants in B2B (volumes, margins & NOI).

·       Implementation of programs & initiatives like periodic promotions, trade shows.

·       Follow up service fee from the portfolio & Improve sales condition of existing customers.

·       Prepare and present weekly activity report as well as monthly report to the Specialties Manager.

·       Ensure implementation of the terms & conditions of sales, credit limits and payment terms of each customer

·       Verify invoices for price irregularities and make certain the corrections are immediately carried out.

·       Support existing and new customers through frequent visits.

·       Preparing quotations and processing orders on time and in full

·       Attending to tenders, preparation of tender documents, get the necessary approvals and timely submission in full.

·       Provide quarterly forecast of product requirements to the Lubricants Administrator.

2. Profitability-

·       Analyse profitability by customer & propose actions for improvement in the portfolio.

·       Sell other services to customers (LubANAC, LubConsult, LubInsight, LubPiolot).

·       Improve the profitability of the division through introduction of high margin specialized products.

3. Develop Customer Portfolio

·       Prospect and onboard B2B customers and negotiate sales contract.

·       Perform periodic market survey of the business and propose an action plans.

·       Use SALSA and ensure all maturity KPIs are met.

·       All customer visits will be documented through the visit report function on SALSA.

·       All customer visits must be entered immediately after the visit is completed and no later than 5 days after the visit.

·       Travel as required to meet with customers and attend industry events.

4. Credit Management & Pricing

·       Follow up credit risk, credit limits, terms of payment & payment related activities.

·       Prepare price insertions, price updates, price communication and related issues.

·       Collect payments & perform allocations in time.

5. Technical Support & Innovative services.

·       Ensure all stakeholders requiring training receive appropriate technical training (distributors, network staff, station attendants, B2B staff).

·       Listen from customers, understand pain points & offer new differentiative products & services.

·       Monitor the requirement of new products type and quantities based on the market need.

·       Manage lubricant products equivalent & compatibility; and conduct lubes surveys at customer sites

·       Communicate and handle all product complaints at customer level and liaise with Product Support Technical Team.

·       Responsible to track any product trial, take oil samples, interpret oil sample reports, discuss & feedback to mine engineers & maintenance, request dispensing equipment.

6. Comply with Company & Group Rules

·       Respect and apply TOTAL’s quality & safety standards and the code of conducts.

·       Conduct periodic inventory of fixed asset that are at customer site.

•        Perform any other related duty, as instructed by the supervisor.