TotalEnergies Gas & Power Trading (TGP) is expanding rapidly as the company accelerates its transition into power, including the acquisition of renewable assets such as wind, solar, batteries, and CCGTs. This growth increases trading volumes, broadens the geographic footprint, and heightens the need for automation, placing greater demands on IT systems.

The Business Analyst will work within the Gas Operations, Front Office Tools, and Trade Monitoring feature teams to support schedulers, traders, and trading‑support staff in Houston. The role focuses on resolving day‑to‑day issues, investigating root causes, and coordinating with IT teams to implement solutions. It requires strong involvement in production support, incident analysis, and continuous improvement of business‑critical applications, ensuring systems remain reliable, efficient, and scalable as trading activity grows.

In this role, you will serve as a key IT partner for Gas Operations and the Front Office, providing hands‑on, day‑to‑day application support and translating business needs into clear functional requirements for development teams and third‑party vendors. You will help identify and implement system solutions that address operational and business challenges, ensure high‑quality documentation and knowledge transfer, and play an active role in testing, quality assurance, and delivery activities for trading applications.

You will act as the primary interface between business users and software engineering teams or third‑party system providers, translating needs into clear requirements and contributing to the delivery of effective solutions. Ensuring the quality of all deliveries, confirming that business expectations are met, and providing ongoing support to users across the organization are all crucial for success in this role.

Business Analysis & Solution Design

• Act as a key interface with business users, ensuring a clear understanding of objectives and priorities, and proactively propose value‑adding solutions.
• Work closely with users to define, document, and validate business and functional requirements, ensuring alignment with the broader Trading IT systems landscape and strategy.
• Collaborate with technical teams—including software and application engineers—on solution design and delivery.
• Contribute to the definition, coordination, and execution of testing activities, including acceptance criteria, user validation, and compliance with functional specifications and IT control frameworks.
• Partner with Business Analysts and IT resources across the Trading IT organization to ensure consistency and alignment.
• Support delivery planning, backlog prioritization, and roadmap discussions within the feature team.

Service Delivery & Support

• Provide high‑quality user support to Gas Operations, Front Office, and Trading Support teams by investigating incidents, performing root‑cause analysis, and coordinating resolutions with internal IT teams and third‑party providers.
• Contribute actively to incident and problem management processes, ensuring timely resolution, clear communication, and minimal business disruption.
• Support project plans and change initiatives, contributing to the implementation of enhancements and new functionalities.
• Liaise with business stakeholders on all aspects of service delivery and promote the adoption of delivered IT solutions.
• Maintain and manage a backlog of change requests and support needs, assisting in their prioritization and execution.

• 5–10 years of experience in a complex, fast‑paced environment such as commodity trading, financial services, or other business‑critical domains.
• Demonstrated ability to manage multiple priorities, perform under pressure, and communicate effectively with both business and technical stakeholders.
• Experience in Agile/DevOps environments, including requirements gathering, backlog management, and iterative delivery.
• Strong interest in technology, with hands‑on experience in application support, software delivery, and production environments.
• Solid understanding of front‑to‑back application flows, production support processes, and the lifecycle of business‑critical systems.
• Bachelor’s degree or higher in an IT, technology, or engineering discipline.
• Fluent in English; French language skills are a plus.