The Account Coordinator – Operates in a fast-paced customer service and supply chain environment, coordinating across customers, suppliers, and internal stakeholders to meet customer requirements while balancing operational, financial, and compliance objectives. Supports critical month-end close activities requiring accurate transaction processing, inventory reconciliation, shipment documentation, and invoicing.

Key Responsibilities

• Manage customer orders through the full order-to-cash process, including delivery, invoicing, and issue resolution
• Execute SAP transactions including order processing, credit and availability checks, shipment processing, invoicing, and credit/debit memos.
• Coordinate domestic and international shipments with carriers, railroads, warehouses, terminals, tolling plants, transload facilities, and plant shipping teams.
• Prepare and maintain shipping, hazardous materials, customs, import/export, and customer documentation to ensure regulatory compliance.
• Monitor and reconcile inventories across customer, terminal, warehouse, and third-party storage locations; report results to Accounting and Finance.
• Maintain SAP master data, pricing information, and related business records.
• Resolve pricing, quantity, delivery, and invoicing discrepancies with customers and internal stakeholders.
• Coordinate customer onboarding and support product documentation, technical assistance, forecasting, inventory planning, and continuous improvement initiatives.
• Support audits, maintain records, and ensure compliance with SOX controls and company policies.
• Provide cross-functional backup coverage and operational support as needed.
• Deliver accurate, timely customer service throughout the order-to-cash process.
• Ensure transactional accuracy, inventory integrity, documentation completeness, and regulatory compliance..
•  Build effective customer and stakeholder relationships to support service excellence and business objectives.
• Balance customer demand with product availability, logistics capacity, credit, pricing, and operational priorities.
• Support month-end close, audits, financial controls, and reporting requirements.
• Identify and recommend best practices in process, SAP data quality, forecasting, inventory planning, and cross-functional execution

Education / Experience

• Bachelor's degree in a related field or equivalent experience.

• Experience in customer service, logistics, supply chain, order management, or related business operations.

• Knowledge of shipping, hazardous materials, and import/export requirements preferred. 

Technical Skills

• Proficiency in SAP and Microsoft 365 applications (Excel, Power Bi, Power Automate, etc.).

• Experience with transportation, customer service, or compliance systems preferred.

• Ability to maintain accurate records, master data, and audit documentation.