AS24 is a subsidiary of TotalEnergies, a global multi-energy company that produces and markets energies: oil and biofuels, natural gas and green gases, renewables and electricity. Active in more than 130 countries, TotalEnergies puts sustainable development in all its dimensions at the heart of its projects and operations to contribute to the well-being of people. AS24 is the European leader in distribution of fuel and services to professional road hauliers. Our mission is to be the partner of transportation companies and to meet all the requirements encountered on the road to simplify the activity of our customers as well as the mobility of their employees.

With more than 400 employees (offices in France and 13 European Hubs) AS24 has a network of more than 1.500 automated HGV-dedicated stations in Europe. Together with convenient cross boarder services for tolls and VAT recovery we offer a complete and competitive solution to our customers. 

At the heart of a centralized system in an international context, you will work in a HUB in charge of Austria, Hungary and Southeast Europe with offices in Vienna, Budapest and Belgrade. We offer a friendly and modern work environment with a strong team supporting newcomers.

For our AS24 affiliate HUB Austria, Hungary & South-East Europe we are looking for a

Ügyfélszolgálati képviselő (m/f/x), Budaörs, Magyarország székhelyén

The CUSTOMER SERVICE REPRESENTATIVE (CSR) is working closely with sales, customer service, MD and the credit team. His/her main task is to assist and overtake commercial and administrative responsibilities in order for the sales representative (SR) to dedicate as much time as possible for prospection of new customers. Once the SR signs a contract, CSR will take over most of the after sales and administrative tasks.

He/she is the main contact of the customers on the phone and thanks to his/her reactivity and knowledge of the product/service range, he/she contributes to the customer's satisfaction and the perennity of the customer's portfolio.

Your main activities will be:

Daily assistance to Sales representatives and Clients

-Creation and /or updating of contracts in Gescom/MyGescom, follow up and archiving of contracts

-Order of cards / OBU’s and other material, Renewal of cards in close collaboration with Credit manager (risk issue), Follow-up of manufacturing and delivery of new cards / OBU

Customers Relationship Management

-Creation and follow-up /up-date of customer's file & data on all relevant systems (GESCOM/MyGescom, SALSA, etc)

-Review regularly all existing customer's file: respect of the commercial conditions (rebates, terms of payment, guarantees) according to written and formal document signed by the customers and approved by management as per Delegation of Authority (DoA)

-Proactive Customer service by phone and web assistance

Customer's claim management

-Case management in SALSA and JIRA, follow-up the state of claim files in cooperation with Sales & HQ

Marketing activities

• Support of HQ in marketing issues (translations)
• Prepare newsletters 
• Prepare local campaigns and events

Assistance to the affiliate's director/secretary general in office operation at Hungarian hub

This position requires: