Provide Customer Service to assigned customers in any of the countries
Good product knowledge and their application, keep well informed on product updates and prices changes
Well versed in International Trade Terminology (e.g. Incoterms, UCP 600), Trade Documentation and Procedures, various payment terms in International Trade (CI, CFR, FOB, EXW, etc.)
Knowledge of various Free Trade Agreements (CEPT Scheme)
Be prepared for job rotations with change of customers/countries/work scope from time to time as deemed necessary by the hierarchy
Actividades
Respond to customer enquiries on product availability and pricing enquiries
Process all orders received and coordinating of shipments both local and overseas
Perform shipment coordination with Freight forwarding agents for Inbound and Outbound Logistic
Verify products and pricing accuracy, endorse and acknowledge receipt of orders
Data entry of all orders into system with accuracy by the stipulated order cut-off time
Monitor product completion and notify customers of ECD (estimated completion dates); plan for shipment arrangements and continuously monitoring all back orders
Plan and estimate the monthly shipments planned for reporting to the hierarchy to compute estimated monthly sales volume
Coordinate with customers and respective personnel from Production / Logistics / Warehousing / Procurement personnel on export shipments or self-collection or delivery of orders
Generate and check all shipping documents (Invoices, Packing List, Bill of Lading, Certificates of Origin, Certificates of Analysis, Fumigation/Packing Declaration, Form D, etc.)
Collate all shipping documents and dispatch to consignees
Attend to customer complaints and coordinate feedback and investigation findings
Maintain strong business relations and close contact with customers
Provide back up support in absence of colleagues in the team
Liaise with various departments on customers’ enquiries on products
Maintain records and references for internal and external audits
Participate in maintenance of Quality Management Systems (ISO 9001:2000)
Participate in maintenance of HSE Management Systems (ISO 14001 & ISO 45001)
IATF 16949 awareness
Participate in ad hoc projects related to Customer Service Team
Perfil del candidato
Qualification/Experience
Entry level candidate from university are welcome to apply
University graduate in Supply Chain, Maritime or related fields
Has analytical & strategic mindset
Able to work independently and drive projects and initiatives
Strong communications and interpersonal skills to work with different stakeholders
Proficient in Microsoft Office Applications
Knowledge of VBA is desirable
Initiative and forthcoming with ideas for continuous work improvements
Must be a team player and willing to share load & experiences
Knowledge of International Trade Terminology (Incoterms, UCP 600), etc
Knowledge of various payment terms in international trade
Zusätzliche Informationen
TotalEnergies valora la diversidad, promueve el crecimiento individual y ofrece carreras con igualdad de oportunidades.