País
República Árabe de Egipto
Ciudad
CAIRO
Empresa empleadora
TotalEnergies Marketing Egypt
Dominio
General Services
Tipo de contrato
Contrato a tiempo indeterminado
Experiencia
Menos de 3 años

Contexto y entorno

  • Apply the Anti-corruption, Antitrust Compliance and Integrity Policies and Program
  • Implement the required process of due diligences within my area of responsibilities.   
  • Apply the entire ethical approach and TOTAL code of conduct values.

Reporting:

  • Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
  • Prepare analysis reports for key accounts to facilitate their fleet management experience.
  • Perform daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports. 
  • Monitor the KPI’s for sales and back-office teams.
  • Prepare the monthly highlights.

Controlling:

  • Monitor and report the accounts financial risk and due invoices.
  • Quarterly credit limit review
  • Ensure that the cards priority control 1; polling, and priority control 2; trial balance is carried out
  • Support finance with the card’s priority control 3; reconciliation and priority control 4; credit ceilings management
  • Recommend controls by identifying problems, writing improved procedures.
  • Card handling process control (starting from receiving empty cards till delivering printed cards to customers)

Contract’s administration:

  • New contracts documentation review
  • Monitoring Booster and make sure the customers successfully received their cards or contacted if they have problems proceeding.
  • New prospects distribution through booster, Retail & Call center

Call Center:

  • Develop objectives for the call center’s day-to-day activities.
  • Collect and analyze call-center statistics (complain calls, not solved cases, call surveying etc.)
  • Evaluate performance with key metrics (accuracy, call-waiting time etc.)

Development:

  • Support the project’s business development plan by implementing new projects and business models. 
  • Recommend system improvements by studying current practices, designing modifications.
  • Create informative, actionable, and repeatable reporting that highlights relevant business trends and opportunities for improvement.
  • Staying up to date on the latest process and IT advancements to automate and modernize systems.
  • Develop and enhance the back-office operations to achieve customer satisfaction.
  • Tom Card key user activities
  • Tool’s enhancements
  • Ensure that the Booster is working properly and that all customers were either successfully enrolled or contacted by SME

Hygiene/Security/Environment:

  • Understand HSE risks linked to the team activities as well as the most appropriate behavior to avoid them.
  • Ensure that all the Tom Card processes are carried out in HSE risk free environment.
  • Comply with HSEQ corporate policy and increase the awareness among his team.
  • Carry out the daily work in accordance with the company HSE procedures.
  • Comply with HSE policies & 12 golden rules.
  • Confronted with few risks when carrying out one's activity.
  • Has a basic knowledge of HSE issues even though it is not updated regularly

Actividades

  • Apply the Anti-corruption, Antitrust Compliance and Integrity Policies and Program
  • Implement the required process of due diligences within my area of responsibilities.   
  • Apply the entire ethical approach and TOTAL code of conduct values.

Reporting:

  • Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
  • Prepare analysis reports for key accounts to facilitate their fleet management experience.
  • Perform daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports. 
  • Monitor the KPI’s for sales and back-office teams.
  • Prepare the monthly highlights.

Controlling:

  • Monitor and report the accounts financial risk and due invoices.
  • Quarterly credit limit review
  • Ensure that the cards priority control 1; polling, and priority control 2; trial balance is carried out
  • Support finance with the card’s priority control 3; reconciliation and priority control 4; credit ceilings management
  • Recommend controls by identifying problems, writing improved procedures.
  • Card handling process control (starting from receiving empty cards till delivering printed cards to customers)

Contract’s administration:

  • New contracts documentation review
  • Monitoring Booster and make sure the customers successfully received their cards or contacted if they have problems proceeding.
  • New prospects distribution through booster, Retail & Call center

Call Center:

  • Develop objectives for the call center’s day-to-day activities.
  • Collect and analyze call-center statistics (complain calls, not solved cases, call surveying etc.)
  • Evaluate performance with key metrics (accuracy, call-waiting time etc.)

Development:

  • Support the project’s business development plan by implementing new projects and business models. 
  • Recommend system improvements by studying current practices, designing modifications.
  • Create informative, actionable, and repeatable reporting that highlights relevant business trends and opportunities for improvement.
  • Staying up to date on the latest process and IT advancements to automate and modernize systems.
  • Develop and enhance the back-office operations to achieve customer satisfaction.
  • Tom Card key user activities
  • Tool’s enhancements
  • Ensure that the Booster is working properly and that all customers were either successfully enrolled or contacted by SME

Hygiene/Security/Environment:

  • Understand HSE risks linked to the team activities as well as the most appropriate behavior to avoid them.
  • Ensure that all the Tom Card processes are carried out in HSE risk free environment.
  • Comply with HSEQ corporate policy and increase the awareness among his team.
  • Carry out the daily work in accordance with the company HSE procedures.
  • Comply with HSE policies & 12 golden rules.
  • Confronted with few risks when carrying out one's activity.
  • Has a basic knowledge of HSE issues even though it is not updated regularly

Perfil del candidato

  • Bachelor’s degree / university graduate
  • Excellent communication skills. 
  • Strong client’s relationship.
  • High sense of responsibility, accountability, and accuracy
  • Ability to build strong and professional working relationship with TOM Card customers
  • Strong Analytical skills & can work easily with numbers.


Información adicional

TotalEnergies valora la diversidad, promueve el crecimiento individual y ofrece carreras con igualdad de oportunidades.