• Lube, wash, CCP, car service and garage revenue is becoming a major lever for improving the Retail Network results.
• Good business knowledge
• Highly competitive environment (increasing activity by the independents, parallel market).
• Demanding and strictness with respect to the HSEQ and Hygiene Management aspects (traceability, etc.)

Policy Development & Compliance

• Develop and implement internal policies that align with the group’s rules and policies.
• Ensure compliance with group regulations on health, safety, environment (HSE), quality standards, service quality, and station safety requirements.
• Work with regional/ local teams to adapt and introduce projects and standards for all services and wash activities.
• Ensure that logos and designs are used correctly, following the latest technical and design standards.

Sales, Marketing & Business Growth

• Develop and implement sales and marketing strategies for service and wash businesses to maintain growth and profitability. 
• Create and launch marketing and promotional campaigns 
• Drive rapid expansion of wash services both inside stations and at standalone sites by working with local and regional teams under various business models.
• Work with partners to maximize profitability for related activities.
• Analyze the market for partnership opportunities and develop business models with partners

Operational Excellence & Service Quality

• Develop and update operations tools
• Gather and review business reports for lube, wash, CCP, and car service, then recommend clear actions to improve sales and revenue.
• Manage, monitor, and measure customer service quality; collect feedback from customers to identify areas for improvement.
• Work closely with team members to analyze monthly shop and service turnover by activity and product category.

Brand Development & Market Intelligence

• Promote the company brand to the public and create strategies for expanding market presence across Cambodia.
• Research competitors’ development plans and strategies to maintain a strong position in the market.
• Identify attractive products to enhance the shop’s range and appeal of the brand.

Project & Stakeholder Management

• Participate in building and renovating new stations, working closely with relevant departments to ensure all services meet technical and brands standard. 
• Regularly organize and lead business reviews and meetings within Retail Business and other related departments, ensuring comprehensive reporting on performance, actionable follow-ups, and achievement of set objectives.
• Lead quarterly business reviews on performance, presenting results against agreed targets and proposing improvement actions where necessary.
• Take an active role in digital and other projects assigned, proactively identifying areas for improvement and driving corrective actions. 

Carry out other duties as assigned by the VP Retail Business

• University Degree Business, Management, Marketing fields
• Great experience on Retail store, convenient store
• Good knowledge of the Retail Network (station management, lubricant knowledge etc.) or experience in commercial/distribution
• Analytical skills and ability to see the overall picture; concern for economic performance.
• Creativity, team players
• Ability to work as a team and in a cross-cutting way 
• Good command of the pack office including Excel and PowerPoint