País
Estados Unidos
Ciudad
NEWJERSEY
Empresa empleadora
TotalEnergies Marketing USA, Inc.
Dominio
Sales
Art des Auftrags
Contrato a tiempo indeterminado
Experiencia
Al menos 3 años

Contexto y entorno

TotalEnergies Marketing USA

Location: Linden, NJ (On-site; 1 day remote per week)
Division: Marketing & Services

Are you passionate about delivering outstanding customer experiences? TotalEnergies Marketing USA is looking for a Customer Service Representative to join our team in Linden, NJ. This is an on-site role with the flexibility to work remotely one day per week. Candidates must be local to Linden, NJ. We are not offering sponsorship for this position.

Actividades

What You’ll Do:

  • Respond to customer inquiries via phone, email, and chat with empathy, patience, and professionalism.
  • Document all customer interactions in our CRM system for transparency and accountability.
  • Provide clear, accurate information about products, services, pricing, and order status.
  • Process customer orders using SAP, verifying pricing, inventory, and delivery details.
  • Maintain an order accuracy rate of 98% or higher.
  • Resolve customer complaints within 24 hours whenever possible, taking ownership and following through to resolution.
  • Collaborate with procurement, purchasing, warehouses, logistics, and sales teams to ensure smooth order fulfillment.
  • Participate in team meetings and cross-functional projects.
  • Monitor inventory levels and review pricing accuracy on purchase and sales orders.
  • Utilize SAP, CRM platforms, Microsoft Office, and ticketing systems at an intermediate level or higher.

Perfil del candidato

What You Bring:

  • Associate’s degree or equivalent from a two-year college or technical school; or 3–6 years related experience/training; or equivalent combination of education and experience.
  • SAP knowledge is a plus.
  • Strong communication, problem-solving, and organizational skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Ability to work on-site in Linden, NJ (with one remote day per week).



Zusätzliche Informationen

Candidates must be local to Linden, NJ. We are not offering sponsorship for this position.

TotalEnergies valora la diversidad, promueve el crecimiento individual y ofrece carreras con igualdad de oportunidades.

TotalEnergies Marketing USA Inc. is part of a global multi-energy company, providing innovative lubricants and energy solutions for automotive, industrial, aviation, and marine customers across the United States. With a strong commitment to sustainability and customer service, we help businesses optimize their operations and transportation experience.


* Work with a global leader in energy and innovation.

* Be part of a team that values technical expertise and business growth.

* Competitive compensation, benefits, and opportunities for advancement.