The varied nature of the position calls for a high level of SAP knowledge, technical, coaching and managerial skills.

The tasks above are to be carried out within the framework of the yearly IS budget, TEMUK Business activities and strategy as well as alignment on TotalEnergies Group and MS Branch IS & IT standards, policies and recommendations.

The job holder is responsible for 

• The administration of SAP Users– creation, maintenance, and archiving using GRC10 system

• Grant access for new starters – correct roles and environments, minimizing audit conflicts
• Provision of information re conflicts to IT& Systems Manager& SOD Manager, and proposals for alternative roles to minimize conflicts
• Arranging temporary access for short term cover
• Archiving leavers to prevent charges for unnecessary licenses.

• Animation and support of the TEMUK Key User Network

• Supporting/training Ku's to fulfill their role of supporting local colleagues
• Ensuring KU’s raise support tickets for minor evolutions, corrections, and advice
• Promoting best practice between Key Users and Business units

• Support the integrity of master data 

• Customers, Vendors, Materials
• Plants ,depots and shipping points
• Area Business Manager & Lubes Customer Service (Rep number) creation/amendment
• MWST (VAT) entries – in conjunction with Finance department 
• Doc online – dematerialized invoices

• First contact for SAP KU queries

• Support/guide the business with SAP general issues
• Creation of SAP tickets for unknown issues
• Monitoring progress and solutions, liaising with the SAP Support Team in Paris & India
• Support tot he SAP KU with testing
• Closing tickets when solution accepted by the business

• Creation of SAP evolution tickets (chargeable work)– including changes required by the parent company, or local businesses

• Liaison with the business to understand – and agree – the need for evolutions
• Working with the business to plan for necessary SAP changes
• Testing
• Reporting on progress
• Review of costs of tickets – cost vs benefit, applicability to other parts of the business
• Review costs against annual budget – reports issued monthly to IT & System Manager

• Monthly housekeeping reports, safety nets

• Run monthly reports to ensure all sales are invoiced, unnecessary orders are closed 
• Ensure non-standard& new flows (imports, exports etc) are correctly modelled and set up in SAP
• Ensure all invoices are sent electronically, not as paper documents (which incur a cost)

• Maintain a document repository for all SAP activities and tasks

• Source, review, store and make available all existing documents
• Create new documents for areas not covered, or missing

• The ability to understand both business and technical issues is essential 

• A ‘service orientated’ approach is essential to ensure the appropriate delivery of support to the business
• Project management (particularly implementation)within the existing SAP structure is desirable
• Good understanding of the MS business/industry practice 
• Excellent training/coaching skills
• Fluent English language, French language would be beneficial