• Responsible for communicating and clarifying with the team, the affiliate’s needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance.
• Set clear team goals, delegate tasks and set deadlines;
• Ensures balanced workforce planning and workload allocation;
• Over see day-to-day operation, monitor team performance and report on metrics-SLAs agreed with the internal customer and achievement of corresponding KPIs for self and managed team;
• Intervene when necessary to aid the team in resolving issues;
• Ensuring and controlling quality of service delivery to the clients by mentoring, coaching, guiding and developing team members;
• Ensures the team’s SLA, KPIs and Service Quality commitments to affiliates are met;
• Accountable for creating an environment oriented to trust, open communication and responsibility;
• Management: Leading a group of 7-13 direct reports–Analysts;

TotalEnergies is a broad energy company that produces and markets fuels, natural gas and electricity. Our
100,000 employees are committed to better energy that is more affordable, more reliable, cleaner and
accessible to as many people as possible. Active in more than 130 countries, our ambition is to become
the responsible energy major.
TotalEnergies Global Services Bucharest (TGSB) is an captive shared service center delivering services for
50 entities/countries with 500 employees, multi-countries accounting and IT shared services site
covering 3 business lines (Exploration and Production, Refining and Chemicals, Marketing and Services), 3
zones (Europe, Africa, America) in several languages (English, French, German and others)

• Minimum 1 year as a Team Leader
• Previous experience in transition is a plus
• Good SAP and Service Now know how
• Good communication skills, teamwork, problem solving, open-mildness, people orientation
• English  – minimum B2
• French   - minimum B2