Country
Tanzania
City
DAR ES SALAAM
Workplace location
DAR ES SALAAM-HAILE SELASSIE RD(TZA)
Employer company
TotalEnergies Marketing Tanzania Limited
Domain
Information Systems
Type of contract
Graduate Program
Experience
Less than 3 years

Context & Environment

  • Working with Staff with limited knowledge.
  • Working under pressure. 
  • Being decisive.
  • Working with limited resources, stress and with limited support.
  • Working with interference.
  • Being responsible to more than one boss.

Activities

  • Install and configure computer hardware operating systems and applications
  • Monitor and maintain computer systems, power backup systems and networks
  • Talk staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults, replace hardware parts as required and/or liaise with suppliers for quick resolution
  • Provide support, including procedural documentation and relevant reports
  • Follow diagrams and written instructions to repair a fault or set up a system
  • Support the roll-out of new systems and applications from local initiative and from the Total Group
  • Set up new users' accounts and profiles and deal with password issues
  • Respond within agreed time limits to support call-outs and work round-the-clock to ensure all calls for support are resolved within reasonable time or escalated appropriately and follow ups are made to ensure successful resolution
  • Prioritise and manage many open cases at one time
  • Rapidly establish a good working relationship with customers and other professionals, such as software developers, and suppliers. To supervise all suppliers who come to provide
  • Follow up with all supplier invoices to make sure they are received on time, entered into the system for approvals and follow up to ensure they get approved on time
  • Train users on new systems and applications
  • Research, diagnose, troubleshoot and identify solutions to resolve various system issues and business needs that require technological solutions
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Implement IT policies as per the agreed Company standards and policy documents
  • Take regular inventory of all hardware and software systems that are in use within the affiliate and make sure the inventory document is updated regularly
  • Raise service support Tickets for all issues that require technical assistance from the support team in Paris HO and ensure a close follow up is done until all issues are resolved and tickets are closed
  • Keep record of problems and their resolution
  • Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
  • Follow up with suppliers to ensure agreed SLAs are adhered to
  • Any other tasks as assigned by the immediate supervisor or HODs
  • HSEQ: Respect of the Golden rules and all the HSE rules and standards of TotalEnergies by all the staff, contractors, and customers.

Candidate Profile

  • BSc in IT / Computer Science, or equivalence.
  • Good Knowledge of Computer Software and Hardware.
  • Competent in Cisco Networking Technologies.
  • Solid technical background with an ability to address accessibility and compatibility issues.

Additional Information

Application deadline: 19.07.2026

TotalEnergies values diversity, promotes individual growth and offers equal opportunity careers.
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