About TotalEnergies

TotalEnergies is a major energy company, which produces and markets fuels, natural gas and low-carbon electricity. Over 100,000 employees are committed to better energy that is safer, more affordable, cleaner and accessible to as many people as possible. Active in more than 120 countries, TotalEnergies ambition is to achieve carbon neutrality by 2050 or sooner. The US Government is engineering a major transformation of the US economy with ambitious goals to cut GHG emissions in half by 2030 and reach net-zero emissions by 2050.

What We Provide

TotalEnergies offers a robust comprehensive benefits package available to employees on the first day of hire. These benefits include but are not limited to generous PTO, medical, dental & vision care, HSA with company contributions, health FSA, commuter benefits or paid parking, 401(k) plan with employer match, pension plan, life & accident insurances, generous parental leave, education assistance, fitness subsidy and more.

TotalEnergies American Services, Inc. provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability or any other category protected under applicable federal, state or local law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

TotalEnergies believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

International Consideration

TotalEnergies regrets that it is unable to sponsor employment Visas or consider individuals on time-limited visa status for this position.

The Customer Service & Logistics Representative is responsible for coordinating delivered and customer pick up orders from beginning to end (order entry to invoicing) via rail, tank truck, iso, barge, and vessel. The role is responsible for order process administration, logistics, invoice control, vendor cost and invoice management/accruals.

Key Responsibilities:

• Customer on boarding: SAP contract set up and price updates, rail set up, Operation and HSE loading and offloading checkup.
• Responsible for domestic and/or export orders.
• Order management:
  • Approve/enter orders in TotalConnect2 (TC2) (verify we have product in stock to complete the customer’s request, credit approval, Derogation).
  • Send out loading instructions to the customer and terminals.
  • Perform all SAP functions.
  • Sales invoice controls/verify prices for the monthly sales match price sheets.
  • For exports: communication of the proper documentation in a timely manner.
• Scheduling: allocate each mode of transportation to each order respecting product compatibility and optimizing the time of usage of each unit.
• Health, Safety, and Environment (HSE): In case of incident work with Polymers HSE, management and commercial contact until closure of the incident is complete.
• Payables:
  • Correct pricing/quantities on invoices and have re bills sent out to customers.
  • Issue any debit/credit as needed to customers.
• Month end.
• Reconcile sales TC2 to SAP and Accrual of invoice services not processed.
• Reconcile distribution center with 3rd party statement, financial system (SAP) and operations system (TC2).
• Backup for export desk and/or domestic desk.

Education/Experience:

• Bachelor's degree with experience in logistics / scheduling (rail car, trucking, Department of Transportation (DOT) regulations, product shipping to and from locations, etc. preferred.
• In lieu of degree, minimum 3 years of logistics/scheduling experience is strongly preferred (rail car, trucking, DOT regulations, product shipping to and from locations, etc)

Certifications:

• DOT hazardous materials certification preferred in accordance with 49 CFR 172 Part H. Training provided in lieu of certification prior to employment.

Skills:

• Microsoft Office (high skill level with Excel), SAP experience strongly preferred.
• Import and export regulations, understanding of INCO-terms preferred.
• Exposure to refined product trading terminology, hedging basics preferred.
• Excellent verbal and written communication skills; knowledge of foreign languages (e.g., Spanish, French) is a plus.
• Strong customer service orientation with a demonstrated customer-focused mindset.
• Team player with the ability to build and maintain effective working relationships.