Country
United Kingdom
City
LONDON
Workplace location
LONDON-TEN UPPER BANK STR(GBR)
Domain
Sales
Type of contract
Fixed term position
Duration of contract
12
Duration unit
Months
Experience
Minimum 3 years

Context & Environment


Source London as part of TotalEnergies continues to provide the confidence to switch to electric vehicles by enhancing its citywide infrastructure with a diversity of technology that encourages the uptake of EV ownership, improves the customer experience and supports London’s ambition to be one of the world’s leading zero-emission cities.

Activities

  • Issuing and sending new membership cards to customers
  • Following-up of outstanding invoices; ensuring correct payment details are reflected in the system
  • Processing manual application of vouchers on customer accounts
  • Dealing with increasing customer claims and technical issues post-migration onto TotalEnergies systems.
  • Treating and resolving tickets created by Customer Relation Centre (including Level 1 tickets rating)
  • Identifying and preparing credit notes for approval
  • Calling customers to finalise subscriptions or promptly address their queries
  • Assisting Customer Service Team with increased workload post migration to new systems (testing new features)
  • Assisting in development of documented procedures with a view towards continual improvement.
  • Carry out reporting and analytics to present during meetings with management.
  • Assisting with the training of new staff
  • Raising Quotes, POs and Receipts in MBC

Candidate Profile

  • Strong Customer Service and Sales knowledge with minimum 3 years’ experience in similar positions
  • Clear and concise communication skills, ability to communicate at all levels both internally and with customers
  • Strong organizational skills, ability to multi-task, detail oriented
  • Takes opportunities to improve performance and processes as required
  • Confident, thorough and collaborative,
  • Aptitude to work independently
  • IT/Microsoft Office proficient (Outlook, Word, Excel, Powerpoint…)

Additional Information

TotalEnergies values diversity, promotes individual growth and offers equal opportunity careers.