Market in which the position operates : Price regulated market - for fuel only. Aggressive competition.

Typology of contacts related to the position : Internal & external

Stakeholders connected to the position : Service station dealers, MANCOM, Municipalities.

Contacts related to the position : Level 3: level 2 + The position requires negotiation skills

Reflection horizon of the position : Medium-term (1-3 years)

Time horizon for the position's reflection : Implement instructions by optimizing processes

The Retail Manager position is responsible for :

- To effectively manage and minimise HSE risk within area of responsibility by ensuring:

* Compliance with all HSE Policies, rules, guidelines and legal requirements

* Promotion of safe working environment and positively contributing to the company HSE KPIs and risk reduction strategies

* That HSE competency requirements are identified & enforced within area of responsibility

- Know, respect and ensure compliance with the Company's Code of Conduct.

- Ensures that all the group procedures, tools and methods related to the network are fully understood and implemented

- Implements the sales and credit policy defined by the Network Director.

- Ensure achievement of Fuel and non-Fuel targets and manages achievements along the year.

- Recruit new dealers as per the group procedures and practices and negotiate in order to sign the contract and assess dealer

performance.

- Ensure profitability achievement using the provided tools (P&L, TEMPO,…)

- Supervises the Top Service campaigns and associated animation events (dealers’ convention, pump attendant contest...);

- Organize the training sessions for the Network teams and stations staff so to develop the organization competences, in connection

with the DC Trainer;

- Proposes the qualitative and quantitative objectives for the NTW Director’ approval so as to meet the return of investments

objectives, monitor the sales performances and correct the deviances.

- Prospect new partners with assistance of its sales forces and NTW Developer, according to the Network development strategy

defined by the NTW Director

- Is responsible for respecting the credit policy, covering the outstanding values and meeting the account reconciliation objectives.

- Develop the competencies of the sales forces by training, motivating, meeting and assistance.

- Ensure respect and implementation of the retail priority controls

- Retail contract management

- Control daily station's activities, manage staff, and ensure customer satisfaction.

Qualification level required for the position : Level 6 = Bachelor’s or equivalent level

Technical skills required for the position : - Inventory & Stock Management - Financial Acumen - Digital & Retail Management Tools

- Compliance & Safety Standards - Sales - Technical Knowledge of Retail Equipment

Behavioral competencies required for the position : - Interpersonal skills - Communication Skills - Leadership & Team Management

- Emotional Intelligence - Problem-Solving & Decision-Making - Time Management & Organization

Language skills required for the position : - Portuguese - English

Certification required for the position : No

Specific knowledge required for the position : Knowledge about the products Service station environment and invariants

Level of experience required for the position : Minimum: 4–5 years in retail or sales, ideally with team supervision.