Operations & Customer Service Manager Lubricants

Full time / permanent 

Start Date: As soon as possible and no later than 1 June 2025

Work-place location: Copenhagen

Application deadline: 11.04.2025

 Appetizer

Would you like to contribute to a responsible and sustainable future? Then this opportunity might just be right for you. Come join one of the world’s major players in the global energy transition towards a greener future. 

At TotalEnergies we are dedicated to delivering excellence in lubricants operations and customer service. Our commitment to innovation, sustainability, and customer satisfaction drives us forward. We are looking for a dynamic and experienced Operations & Customer Service Manager to join our team and lead our Nordic customer service operations.

With TotalEnergies being a global organization with operations in more than 130 countries this position will not only challenge you – it will also bring exciting career perspectives for the right candidate.

Key Responsibilities

We run a both complex and demanding logistics operations and never back down from our promise to deliver first-class service. As the Operations & Customer Service Manager, you will be responsible for managing lubricants operations and customer service activities. You will ensure that all operations are conducted in accordance with Company policies and in collaboration with relevant support teams from our Head Office.

This is for you

Sales Support / Customer Service:

• Drive a strong customer focus.
• Ensure correctness and completeness of flows in SAP.
• Optimize tools and processes to improve service.
• Lead Customer Relationship Management.

Logistics Support:

• Develop strategies for logistics solutions.
• Manage tenders on the Lubricants Supply Chain.
• Ensure excellence in transport documents and customs clearance.

IT:

• Act as a key user in SAP SD.
• Super user for the Company’s online platforms and EDI exchanges.
• Co-owner of the CRM Lubricant business tool.

Projects:

• Identify, specify, and manage projects in the department.

Leadership and management:

• Motivate and manage a team of 4 people in Customer Service Nordic.
• Act as a backup for the Supply Chain and Procurement Manager.
• Ensure the proper organization and continuous optimization of the team.
• Conduct appraisals and individual meetings.
• Drive the TotalEnergies values and implement the Nordics strategy.
• Measure and report on performance using relevant KPIs.
• Encourage innovation within the department.

Who are we looking for?

We are seeking a strong team player who excels at building robust customer relationships and collaborates effectively with others to achieve business goals.

Your background

Professional

• Bachelor or master’s degree in supply chain, Operations Management, or a related field.
• Minimum of 5 years of experience in supply chain operations, preferably with exposure to the Nordic market or a complex international environment.
• Advanced skills in Excel and experience as a SAP key user or with equivalent ERP systems.
• Experience on Power BI and Power apps.
• Financial basic knowledge
• Fluent in English and one Scandinavian language; French knowledge is a plus.

Personal skills

• Leadership and the ability to create a motivating work environment must be part of your DNA.
• Strong analytical skills with great project management and communication skills.

• Ability to manage multiple tasks/projects simultaneously and meet the expectations of various stakeholders.

Why join us?

• Be part of a dynamic and innovative team.
• Opportunity to lead and shape the future of our customer service operations.
• Supportive and collaborative work environment.
• Modern office facilities with an outstanding Cantine for breakfast and lunch
• Close to Østerport and Nordhavn station
• Possibility to work from home 2 days / week
• Company events such as DHL race, Friday bars, Seminars 2x year, etc.