Better together, with our customers 

 The Marketing & Services business segment (M&S) is present in over 100 countries worldwide and employs 33,000 members of staff. With our high-performance, innovative, low carbon broad energy solutions targeting both B2B and B2C customers, M&S is playing an active part in driving the company’s transition.

Customer centricity is something that runs deep within the M&S DNA, and our customers are always right at the very heart of our strategy and priorities. Today, our sights are firmly set on becoming their trusted partner. Attentive to their needs, we are proactively supporting them as they make their own transitions towards more responsible energy and mobility solutions. Our teams are the driving force behind achieving our goal, and we encourage them to develop their listening skills and their innovation and digital expertise. All these skills are absolutely vital if we are to make a success of the transition together, alongside our customers and local communities. 

Education

• Bachelor's Degree in Human Resources, Law or equivalent.
• Postgraduate qualification in Employee Relations Management preferred. 

Experience Level

• Minimum 10 years of professional experience in employee and labour relations, ideally within a complex and unionized environment. 

Technical Skills

• Extensive knowledge of labour relations legislation and employment law.
• Strong experience in conciliations, arbitrations, labour court and bargaining council processes.
• Employee relations strategy development and implementation.
• HR processes and practices.
• Proficiency in Microsoft Office applications. 

Behavioural Competencies

• Negotiation and dispute resolution.
• Ability to influence and persuade stakeholders.
• Strong decision-making capability.
• Integrity and adherence to values and principles.
• Excellent communication and presentation skills.
• Networking and relationship-building skills.
• Resilience and ability to perform under pressure. 

Language Skills

• Fluent English. 

Specific Knowledge:

• Experience working with trade unions and employee representative bodies.
• Extensive knowledge of collective bargaining and labour dispute resolution mechanisms.
• Strong understanding of Labour Relations Act (LRA), Basic Conditions of Employment Act (BCEA), Employment Equity Act (EEA) and related legislation.
• Ability to monitor labour law developments and align policies and practices accordingly.
• Demonstrated business acumen

Join a dynamic Human Resources team and play a strategic role in shaping employee relations and workplace experience across several Southern African countries. Reporting to the Human Resources leadership team, you will lead employee relations initiatives, foster constructive social dialogue and contribute directly to employee engagement and organizational performance.

• You will lead the implementation of employee relations strategies and policies, ensuring full compliance with labour legislation, company procedures and employment standards across the region. 
• You will represent the company in labour disputes, conciliations, arbitrations and labour court matters, providing expert guidance and negotiating effective resolutions with external stakeholders and employee representatives. 
• You will oversee disciplinary, grievance, incapacity and performance management processes, ensuring consistency, fairness and adherence to company governance standards while supporting managers and employees. 
• You will maintain constructive relationships with trade unions and employee representatives, facilitate collective bargaining processes and support the implementation of negotiated agreements within the business. 
• You will drive employee experience initiatives, engagement programs and Top Employer activities while leading a team of professionals to continuously improve workplace culture, inclusion and employee satisfaction.
• Lead a team of 3 direct reports and provide guidance on employee relations matters across multiple countries and business entities. 

• Support an employee population of approximately 849 employees within a diverse and unionized operational environment. 

• Manage an annual employee relations budget of approximately USD 600,000 and ensure efficient allocation of resources to strategic initiatives. 

• Operate across a regional perimeter including South Africa, Namibia and eSwatini, collaborating with multiple internal and external stakeholders.

• Influence labour relations outcomes through engagement with industry associations, bargaining councils, unions and employee representative bodies.

The role drives employee engagement, supports organizational transformation, manages labour relations risks and ensures alignment between business objectives and people strategies while promoting a positive, inclusive and productive work environment

Together, with our customers 
The Marketing & Services business segment (M&S) is present in over 100 countries worldwide and employs 33,000 members of staff. With our high-performance, innovative, low carbon broad energy solutions targeting both B2B and B2C customers, M&S is playing an active part in driving the company’s transition.

Customer centricity is something that runs deep within the M&S DNA, and our customers are always right at the very heart of our strategy and priorities. Today, our sights are firmly set on becoming their trusted partner. Attentive to their needs, we are proactively supporting them as they make their own transitions towards more responsible energy and mobility solutions. Our teams are the driving force behind achieving our goal, and we encourage them to develop their listening skills and their innovation and digital expertise. All these skills are absolutely vital if we are to make a success of the transition together, alongside our customers and local communities. 

Interested? Take a look at our Customer Centricity training programme!
And to check out footage of the M&S Division’s various activities, head over here!