TotalEnergies is a multi-energy company active in the production and marketing of oil, biofuels, natural gas, renewable energies, and electricity.

Present in 130 countries, TotalEnergies places sustainable development at the heart of its projects to contribute to technological advancement in the energy sector and to protect the planet in the face of climate challenges. We operate across the entire energy value chain, from the exploration of new resources to distribution to the end consumer. Our 100,000 employees are committed to delivering better energy—more affordable, reliable, cleaner, and accessible to as many people as possible.

TotalEnergies’ mission is to meet the world’s growing energy demand by evolving toward a lower-carbon energy mix and increasingly environmentally responsible operations. That’s why TotalEnergies has announced its goal to achieve net-zero emissions by 2050 across its global activities, from production to the use of energy products sold to its customers.

TotalEnergies Marketing Italia Spa, the new corporate name of Total Italia Spa as of September 1, 2021, has been present in Italy for over sixty years and oversees all distribution activities for lubricants, specialty fluids and solvents, fuels (aviation and motorsport), and LNG.

• Manage day-to-day operations for the execution of sales orders using IT systems (order management, SAP, tracking, etc.).
• Coordinate suppliers for delivery services, liaising with warehouse and carrier contacts to ensure efficient and timely pick-up, shipment, and delivery.
• Handle customer requests and complaints (from resellers and/or B2B customers in the automotive or industrial sectors), coordinating with internal functions to ensure customer satisfaction.
• Produce reports and analyses to assess and optimise secondary logistics costs.
• Support the management of specific contractual conditions, apply agreements, and develop services aimed at improving customer relationships and retention.
• Ensure compliance with best practices and corporate compliance standards.
• Contribute to problem management and the development of service improvement plans, adopting a commercial approach to encourage upselling and cross-selling actions.

• Minimum of 3 years’ experience in a similar role within a structured company.
• Good knowledge of ERP systems (SAP) and strong proficiency in Microsoft Office (Excel).
• Fluency in English.
• Collaborative mindset and strong team-player attitude.
• Ability to manage unforeseen events, uncertainties, and workload peaks, aiming to achieve the best results for both the customer and the business.
• Strong time management skills with the ability to prioritise effectively.
• Excellent communication skills.